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Shipping & Returns

Shipping Policy

Orders placed on the site can be shipped to the continental U.S., Alaska, Hawaii, and U.S. Territories.

Please allow 7-10 days to receive your order.

Orders placed before 2PM PST Tuesday-Saturday will be packaged same day. Orders placed after 2PM PST will be packaged the following business day, excluding holidays and Sundays. Package pickups are scheduled twice per week.

Any orders over $500 may require an adult signature upon delivery. Please email with any questions.

Return & Exchange Policy

All sales are final once your order has been placed.

A sale is defined by an approval of an estimate or the checkout through our online store.

Returns and exchanges are subject to approval on a case by case basis.
Products that are used or have been installed are non-returnable.

In order to request a return or an exchange, the following steps must be followed.

- Within 5 business days of receiving the item(s) you must alert us by sending an email to You must include your original order number, a
description of the damages, and attach photos of the damages.

All authorized returns will be subject to a 20% restocking fee.

No returns will be authorized for “Special Order Items”.

Upon authorization of return you will receive an RMA which will need to accompany the returned
items when shipped backed to TSI. RMA’s expire after 30 days.

All items shipped to TSI without an approved RMA will be returned to the sender at their own

Authorized returns must be shipped and received at TSI within 30 days.

Approved refunds will be applied to the original payment method within 7 business days of
receiving the authorized correctly returned products.

Customer is responsible for the cost of return freight which must be prepaid.
Shipping costs are not included in the refund. Only the product will be refunded by TSI.

- All claims for loss or damage must be filed with the freight carrier.

Warranty Information

Trenchless Supply Inc passes on the warranty of the manufacturer of the product.

limiting the generality of the foregoing seller makes no warranty, either expressed or implied, as
to the merchantability, fitness or suitability of any product sold.

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